Privacy Policy

Effective date: October 15, 2024

At SuperSuperbill.com (“we,” “our,” or “us”), your privacy is of paramount importance. This Privacy Policy outlines how we collect, use, store, and protect the personal information of our registered users in compliance with the Health Insurance Portability and Accountability Act (HIPAA), California Consumer Privacy Act (CCPA), and other relevant privacy laws. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of personal information when you use our platform:

Health Information (Protected Health Information or PHI):

Superbill data, including health provider information, patient visit details, diagnoses, and services provided.
Patient and health provider identifiers (e.g., names, dates of service).

Personal Information:

Name, email address, and referral details for user registration.
Payment or billing information when you use paid features.
User interactions with the platform (e.g., superbill uploads, analytics data).

2. How We Use Your Information

We use personal and health-related information for the following purposes:

Superbill Creation and Analysis: To generate, store, and manage superbills on your behalf.
Service Improvement: To analyze how users engage with the platform to enhance our offerings.
Communication: To send you platform updates, account notifications, and other service-related messages.
Legal Compliance: To ensure we comply with HIPAA and other applicable laws, including audit requests and required disclosures.

3. HIPAA Compliance

We follow HIPAA guidelines to ensure your Protected Health Information (PHI) is handled securely:

Access Control: Only authorized users can view or edit PHI.
Encryption: All PHI is encrypted in transit and at rest.
Audit Logs: We maintain logs of access and modifications to PHI.
Business Associates: We enter into Business Associate Agreements (BAAs) with vendors who may have access to PHI.
Breach Notification: You will be promptly notified if we discover any breach of your PHI.

We do not sell or rent your personal or health-related information. We may share data only in the following circumstances:

Service Providers: With vendors who assist in operating our platform (e.g., cloud hosting).
Legal Obligations: When required by law or to comply with legal requests (e.g., subpoenas).
Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred to the new entity.

5. Your Rights Under CCPA

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Access: Request details about the personal information we collect and how we use it.
Right to Delete: Ask us to delete personal data we have collected (subject to legal exceptions).
Right to Opt-Out: Although we do not sell data, you may opt out of any future data sales.
Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

To exercise your rights, please contact us at: SuperSuperbill.com/legal-inquiry.

6. Security Measures

We take appropriate technical and organizational measures to safeguard your data:

Encryption: All sensitive data is encrypted.
Access Management: Access to PHI is limited to authorized personnel only.
Monitoring and Auditing: We continuously monitor and log system access for suspicious activity.

7. Data Retention

We retain your data only as long as necessary to provide services or comply with legal obligations. You may request account deletion at any time by contacting us at: SuperSuperbill.com/legal-inquiry.

8. New User Registration by Referral

Our platform operates on a referral-only registration model to maintain service quality and security. If you received a referral, the referrer may have shared limited personal information with us (e.g., your email). By registering, you consent to this data being stored and used according to this policy.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or process personal data from minors.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through platform announcements. Your continued use of the platform after any changes indicates acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at SuperSuperbill.com/legal-inquiry.

This Privacy Policy ensures compliance with HIPAA and CCPA, protecting both your privacy and legal rights. Thank you for trusting SuperSuperbill.com with your superbill needs.